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Category: News

Clientèle ranks fourth in reputation index

Top Companies Reputation Index

Hard fought and easily tarnished, the reputation of a company is its most valuable asset. Building a solid one requires careful brand building and consistently providing products and services that clients can trust.

Clientèle’s status as a top South African company has been confirmed yet again in the 2015 Mail & Guardian Top Companies Reputation Index (TCRI), in which it ranked fourth in the insurance and investment category.

The TCRI measures the reputation of South Africa’s top companies, from both a business and consumer perspective, including various sectors.

“Being recognised as one of the top companies in South Africa is a great honour. This would not be possible without the loyalty of our clients and the commitment from our staff to being true brand ambassadors,” says Basil Reekie, Clientèle Group Managing Director.

Clientèle launches the New Ultimate Dignity Plan

Ultimate Dignity Plan

Gauteng, South Africa, September 30, 2015 – Clientèle has launched the new Ultimate Dignity Plan, providing funeral cover that on death pays back all the premiums in addition to the cover amount – a first for South Africa. Clientèle is extremely proud of this product – one that is sure to change the insurance industry.

With the launch of this amazing new product a new TV campaign is on air to create awareness and highlight the benefits that are now available to all South African with the Clientèle Ultimate Dignity Plan. These benefits include paying back all premiums upon death over and above the cover benefits, as well as further benefits such as a 24 hour Funeral Helpline, grief counseling, repatriation of the body and discounted rates for a range of related services and products. As with all Clientèle Funeral plans the Ultimate Dignity Plan pays claims within 24 hours of receipt of all relevant documents.

“We constantly seek proactive and unconventional ways to enhance and enrich the lives of our clients with products that offer valuable benefits and protection. We have gone the extra mile to make sure that our clients are given the best product for ultimate dignity in their time of need. We are looking forward to announcing further additions to our Ultimate Policy Range in the near future. Our success is dependent on how well we treat our clients on a daily basis and we always aim to go above and beyond” says, Basil Reekie, Managing Director, Clientèle.

Clientèle ranks 3rd in Sunday Times Brand Awards

Sunday Times Brand Awards

Clientèle’s status as a top South African brand is highlighted in the 2015 Sunday Times Top Brand Awards where it ranked an outstanding third. Clientèle previously featured in these prestigious awards ranking fifth and seventh between 2005 and 2012.

“While this ranking shows great growth, it comes with increased responsibility. We recommit now more than ever to providing products and services that South Africans can trust. As a brand, Clientèle has stood the test of time because of its clients. This is an accolade we are very proud of and I, on behalf of Clientèle, would like to thank our clients for their loyalty and for allowing us to help them during their times of need,” says Basil Reekie, Clientèle Group Managing Director.

As Clientèle looks forward to the future, it will continue with its winning formula of accessible, efficient and affordable products and caring service.

Clientèle Continues to Increase Profits

Clientèle Limited Financial Results for the Year Ended 30 June 2015

The Clientèle Group has achieved another year of good operating results, despite the ongoing tough economic environment. The Board is pleased to announce that the Group has increased its profits every year for the last 16 years – a record that distinguishes it from many other JSE listed companies. The strong production achieved during 2014 financial year, has continued this year whilst the quality of new business written has been maintained, offering exceptional returns to its investors.

Financial highlights for the year include:

  • Return on average shareholders’ interests of 56%;
  • Diluted headline earnings per share for the year up 15% to 108 cents;
  • Net insurance premiums are up by 17% to R1.5 billion;
  • The dividend per share increased by 15% to 90 cents;
  • Recurring Embedded Value Earnings have increased by 36% to a record R1.1 billion;
  • Recurring Return on Embedded Value of 30%;
  • The Value of New Business has increased by 12% to a record R717.6 million;

Clientèle was placed in Financial Mail’s “Elite Top 20” category for the third consecutive year and enjoys a distinguished record of service in the contact centre industry, which led to Clientèle winning the Best Contact Centre Award for South Africa at the prestigious Contact Centre Management Group Awards.

Commenting on Clientèle’s performance, Basil Reekie, Group Managing Director, said, “The Clientèle Executive team is proud of achieving Recurring Embedded Value Earnings of over R1 billion for the first time this year. Our financial success is the outcome of teamwork and strategic coordination across our business units, with a special focus on long-term planning, cost management and underwriting quality business. Key to our future is a shift towards a client-centric approach that aims to treat clients well.”

Going forward the focus will remain on building positive momentum that will result in the production of good quality business and on customer service. “Clientèle is committed to providing products that are relevant and meet the individual policyholder’s needs, whilst delivering them conveniently and efficiently. In addition creating nurturing and mutually beneficial partnerships with all its stakeholders that add value on a sustainable basis, is vital”, concludes Reekie.

Clientèle ranked in the top 20 for 2015 FM Top Companies Report

2015 FM Top Companies

Once again, Clientèle has comfortably placed in the Financial Mail’s Top Company Report for 2015, making the top 20 for the third consecutive year, ranking 14th overall. In addition, Clientèle has proved that it stands its ground amongst the top financial services groups by being one of only three companies in the insurance sector to make the Top 20.

Over the last twenty years, the Financial Mail has published the Top Companies Report that identifies listed South African companies that have performed well in the previous financial year based on various measures, and are likely to perform well again in the future and offer investors good value.

“All this was driven through our vibrant values and client centric culture that celebrates excellence and encourages innovation,” says Basil Reekie, Managing Director of Clientèle.

Clientèle consistently achieves excellence in key areas, including, corporate governance, commitment to empowerment, strength of management, providing return to investors and volume of new business.

“We would like to thank our clients and all Clientèle employees for making this achievement possible. Together we can grow to even greater heights and continue to provide peace of mind, no matter what,” concludes Reekie.

Clientèle ranked amongst SA’s best employers

Top Employer

The “Top Employer” certification is only awarded to organisations that achieve the highest standards of excellence in employee conditions. Clientèle is proud to announce that it is now part of this elite group. On Thursday, 2 October 2014, Clientèle’s dedication towards treating employees well was recognised by being named a 2015 Top Employer.

Being certified as a Top Employer enhances Clientele’s employer brand and announces to existing employees, potential employees and other stakeholders that Clientèle excels at providing an enriching experience for its employees. Over the years, Clientele has refined its human resources processes, policies and practices to develop a dedicated and motivated workforce. Through this it has built a strong culture of employee engagement which recognises and rewards excellence in values, performance and client service (internal and external) in all sectors of the company (production, services and support).

The Top Employers Institute globally certifies excellence in the conditions that employers create for their people. Crucial to the Top Employers process is that participating companies must complete a stringent research process and meet the required high standard in order to achieve the certification. To further reinforce the validity of the process, all answers were independently audited, meaning this research has verified Clientèle’s outstanding employee conditions and earned it a coveted spot among a choice group of certified Top Employers.

Can Clientèle become an even better place for its employees? The answer is definitely YES. “Receiving this certification reaffirms our commitment to each and every employee to facilitating an environment of growth. It also reaffirms our belief in the Champions that work at Clientèle who shape the relationships we build with our clients,” enthuses Tshepisho Tabane, HR Executive.

The future of Clientèle is very promising and it is being written by its employees. Do you have what it takes to join the Clientèle family?
Click here to view available positions.

Clientèle wins the Best Contact Centre Award

Clientèle has SA’s Best Contact Centre

Clientèle won the Best Contact Centre award at the prestigious Contact Centre Management Group (CCMG) gala awards dinner held at Madame Zingara, Montecasino on Saturday, 30 August 2014. These awards recognise the leaders in the South African contact centre industry.
“This achievement is especially gratifying after winning the Silver Award in the same category in 2013. With this accolade in hand, Clientèle can represent the South African contact centre industry at the CCMG Europe Middle East and Africa (EMEA) Awards later this year, ” says John Poulton, Executive: Client Services.
Clientèle’s commitment to service and quality is made possible by the excellent calibre of our employees. We congratulate Leoshni Dwarka and Georginah Muthama for being nominated as finalists for Best Contact Centre Supervisor and Best Contact Centre Trainer, respectively.
A great contact centre is driven to greater heights of success with a strong quality department. We are, therefore, very proud of Nthabiseng Monareng who fended off stiff competition and won the Best Quality Auditor Award.
“Winning this award does not mean that we will stop striving to offer better service to our clients at all times. We look forward to the year ahead and retaining this title in 2015,” concludes John Poulton.

Clientèle Delivers Record Results

Clientèle Limited Financial Results for The Year Ended 30 June 2014

The on-going focus on quality and the process of ingraining sustainability practices and principles is bearing fruit and the Board is pleased to announce that the Clientèle Group (“the Group”) has achieved good operating results for the year, despite the tough economic environment. The strong production experienced in the second half of the 2013 financial year has continued throughout this year while the quality of new business written has improved on last year.
Financial highlights:
  • The Value of New Business (“VNB”) is up 111%;
  • Recurring Embedded Value Earnings are up 27%;
  • Headline earnings for the Group are up 5%;
  • Return on average shareholders’ interests of 57% for the year;
  • Diluted headline earnings per share for the year are up by 4%;
  • Net insurance premium revenue is up by 14%;
  • A dividend of 78,00 cents per share for the year ended 30 June 2014 has been declared on 18 August 2014.
Segment Results
Clientèle Life – Long-term insurance
  • Net profit for the year up by 10%.
Clientèle General Insurance (Clientèle Legal) – Short-term insurance
  • Net profit for the year up by 35%.
Future focus
The Board’s focus for the future will be on customer centricity and quality new business volumes building on the sustainability principles and practices, which have now been ingrained, in order to continue the momentum that has been built in production and to maintain the quality of new business written. Significant attention will also be given to initiatives to improve withdrawals in respect of older duration policies. The Board remains focused on providing products and services that are relevant to its policyholders’ needs and thereby growing a sustainable Financial Services Group and creating on-going value for all its Stakeholders.
Commenting on the results for the period, Basil Reekie, Managing Director said: “I am pleased to report an excellent set of financial results for the 2014 financial year. The value of new business, gross premium income, and embedded value earnings are outstanding. Our continued performance excellence is a direct consequence of our strategic focus, cost containment, innovation and long-term sustainability planning.”

Clientèle Launches New Cancer Plans

New Cancer Plans

According to the World Health Organisation (WHO) cancer is a leading cause of death globally and CANSA (The Cancer Association of South Africa) reports that cancer is on the increase in South Africa, with younger people being increasingly diagnosed with the condition. In South Africa, the risk for women to be diagnosed with cancer is 1 in 8 and for males 1 in 6. The causes for the condition are not yet fully understood, with only 10% of cancers being ascribed to genetic factors and 90% to lifestyle or environmental factors. Yet, while the statistics are alarming, the good news is that cancer is more treatable than ever before and treatments are becoming more effective. The problem many South Africans face is that they cannot afford the treatments.
‘We know that cancer does not discriminate,’ says Basil Reekie, Managing Director of Clientèle. ‘It is not only a life-changing medical disease; it is also a financial condition. That is why we launched the Clientèle Cancer Plans, to help people prepare for the unforeseen costs associated with cancer.’ Reekie says their research showed that for many, medical aid was not enough and the hidden costs associated with cancer often catches people unawares. ‘For instance, there are additional treatments that have to be taken into account, possible reconstructive surgery and when you cannot work anymore, everyday expenses like rent or school fees can become a burden,’ Reekie explains. ‘Our Cancer Plans are designed to alleviate the financial pressure in the event of cancer. We are very proud of these products.’
Clientèle’s Cancer Plans pay out up to R300,000 cash in the event of a cancer diagnosis. The range of plans includes a plan specially designed for female cancers and a comprehensive plan for males and females. The lump sum can be used for medical costs, bridging the income gap if you cannot work anymore or everyday expenses. A unique feature of the Clientèle Cancer Plans is the Double Up Benefit: Cover amount doubles after 5 years, and should you remain cancer free, the cover will increase with the same amount every 5 years thereafter.
‘As we know cancer does not only affect the patient, but the whole family, we have also included the Terminal Cancer Benefit,’ Reekie says. ‘This benefit awards your beneficiaries with an additional 50% payout, in the event that the cancer is terminal. We have kept the Plans affordable. They start from R175 per month.’
Lillian Dube, brand ambassador for Clientèle and a long-term cancer survivor, is thrilled with the new Cancer Plans. ‘I can personally testify that cancer takes your hope, your health, your dignity – and your money. When you are ill, the last thing you want to be worrying about is money. This Plan can make a great contribution to people’s lives.’
For more information, visit the new Cancer Plans page on our website.

Clientèle Ranked No.2 by Financial Mail

Financial Mail Top Companies 2014

The Financial Mail has been publishing Top Companies for over two decades, identifying not only companies that have performed the best in the previous year by various measures, but which are also likely to perform well again and also offer investors good value.
Clientèle has done exceptionally well over the past few years, shooting the lights out last year by achieving 18th position overall against very strong competition. This year, we are even prouder of our achievement as we celebrate excellence across a number of factors: corporate governance, empowerment commitment, strength of management, investability (value buy and tradability) as well as industry and company profit prospects. These strengths, together with our commitment to staff, and consistent retention of talent, as well as the stable employment environment with an unbelievably warm company culture that is pretty rare these days, make us hard to beat.
This year we have excelled in both objective and subjective elements of the assessment, and can confirm that we have once again been placed in the Top 20.
In complete agreement with Financial Mail’s thinking that the numbers, of course, do not fall out of nowhere, it is always important to remember that they are the result of what people have done. Congratulations to the Clientèle team on being acknowledged in 2nd position in the 2014 Financial Mail, Top Companies!
This achievement is phenomenal and is due to the contribution of each of our employees! Through innovation, customer excellence, and market-leading business savvy, Clientèle’s presence as a formidable player has been felt. This was reiterated recently with our Ask Afrika Orange Index (#1) Award for our excellent service, and now this.
We’re really proud of this achievement, and congratulate fellow industry player, Sanlam in 10th position. As a market leader we will continue to focus on key strengths, adjusting them to overcome new challenges the market throws at us, continually aiming to deliver value for all stakeholders, inclusive of shareholders, clients and employees. We believe success is not a once-off exercise and is only achieved as a result of a lot of hard work, passion and strategic foresight.

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