Purpose

This position is for a Learning & Development Specialist who has experience in the training & coaching of staff on products, systems, quality & soft skills to prepare them optimally for their job functions. The successful candidate must be familiar with OBE techniques, coaching techniques and the overall assessment of the impact of training conducted.

Key Responsibility Areas

• Planning and conducting of monthly on-boarding interventions.
• Assisting with updating of training materials & slideshows.
• Planning & conducting the assessment of learning outcomes.
• Recording evidence and reporting on assessments.
• Drawing up progress reports for learners where applicable.
• Facilitating post on-boarding on-the-job training.
• Sending out e-mails & other forms of communication when necessary.
• Doing monthly training statistics reporting to be included in the Management Report.
• Monitoring the quality of training.
• Recordkeeping of all training facilitated.
• Updating knowledge about new developments within the learning & development industry.
• Acting as business partner to departments & building exceptional relationships.

Behavioural Competencies

• Exceptional levels of ethics & integrity.
• Reliability & punctuality.
• Excellent interpersonal skills.
• Organized & well structured.
• Self-motivated, energetic and proactive.
• Passionate about teaching others & setting them up for success.
• Quick learner, passionate about skills development.
• Self-assertive.
• The ability to initiate development interventions.
• Ability to build and maintain relationships.

Functional Competencies (Skills)

• Ability to plan and conduct research activities.
• Planning and implementation of learning programmes.
• Prepare learning support materials for programmes.
• Excellent business writing and report writing skills.
• Knowledge of the principles of adult learning.
• Excellent facilitation skills.
• Knowledge, understanding & ability to apply Outcomes Based Education principles.
• Exceptional organisational & problem solving skills.

Personal Characteristics

• Professionalism especially corporate image, exceptional quality of work.
• Exceptional levels of ethics & integrity.
• Reliability & punctuality.
• Excellent time management skills.
• A strong team orientation.
• Ability to work independently.
• Excellent communication and influencing skills.
• Exceptional attention to detail.
• Stress management & ability to work under pressure.
• Ability to interact at all staff levels.
• Honesty & integrity.
• Self-Motivation.
• Creativity.

Experience and Qualifications

• A completed 2-3 year degree/diploma in HR, Psychology or ODETDP Diploma is a MUST (Minimum 2 year qualification at NQF Level 6)
• Must have experience in the facilitation of product, systems, soft skills,    coaching & call centre training
• Intermediate to Advanced Computer literacy (Word Excel, Outlook & Power Point)
• Any e-learning qualification completed, or course attended, will be advantageous (Articulate 360, Moodle, etc.)
• Knowledge of AI implementation within the learning space, would be advantageous.

Special Requirements

Own reliable transport.