Clientèle Standard H.E.L.P Plan
From
R500
p/m
The Clientèle Health Event Life Plans (H.E.L.P) offer you insurance to protect you and your family against the unforeseen costs related to hospitalisation*. These insurance plans provide you with cash payouts to ease the burden of unexpected expenses. Cash for you to use as you choose.
- Plans start from R500 per month;
- Up to R250,000 annual cover;
- Up to R25,000 annual Lump Sum payout - paid if admitted* for more than 72 Hours;
- Up to R2,500 Daily Cash benefit;
- Includes Maternity Benefit;
- R50 Airtime paid when you claim;
- Includes cover of up to R250,000 for;
- Accidental Death
- Accidental Disability
- Dread Disease
- Cover up to 4 children at no additional cost.
Enhanced Benefits
- 24 Hour emergency helpline, with personal H.E.L.P advisors (nurses) to assist with health queries or medical* emergencies;
- Emergency flight and ambulance services;
- Trauma Counselling;
- HIV Support.
** This is not a medical scheme and the cover is not the same as that of a medical scheme. This policy is not a substitute for medical scheme membership.
* Insurance that pays non-medical expense cover as a result of hospitalisation.
Get access to your Royalty benefits by visiting the App or click here today.
Downloads
Clientèle Ultimate H.E.L.P Plan
From
R546
p/m
The Clientèle Health Event Life Plans (H.E.L.P) offer you insurance to protect you and your family against the unforeseen costs related to hospitalisation*. These insurance plans provide you with cash payouts to ease the burden of unexpected expenses. Cash for you to use as you choose.
- Plans start from R546 per month;
- Cover up to 4 children at no additional cost;
- Premium Pay Back Benefit:
- Pays back all your premiums. Your beneficiaries receive the full cover amount plus all the premiums for the deceased member, with a valid death claim;
- 50% of your premiums back in cash at the age of 65. The remaining 50% of premiums paid will be paid back to the beneficiaries upon death. - Up to R250,000 annual cover;
- Up to R25,000 annual Lump Sum payout - paid if admitted* for more than 72 Hours;
- Up to R2,500 Daily Cash benefit;
- Includes Maternity Benefit;
- R50 Airtime paid when you claim;
- Includes cover of up to R250,000 for:
- Accidental Death;
- Accidental Disability;
- Dread Disease.
Enhanced Benefits
- 24 Hour emergency helpline, with personal H.E.L.P advisors (nurses) to assist with health queries or medical* emergencies;
- Emergency flight and ambulance services;
- Trauma Counselling;
- HIV Support.
** This is not a medical scheme and the cover is not the same as that of a medical scheme. This policy is not a substitute for medical scheme membership.
* Insurance that pays non-medical expense cover as a result of hospitalisation.
Get access to your Royalty benefits by visiting the App or click here today.
Downloads
Clientèle H.E.L.P Accident Plus Plan
From
R406
p/m
The Clientèle Health Event Life Plans (H.E.L.P) offer you insurance to protect you and your family against the unforeseen costs related to hospitalisation*. These insurance plans provide you with cash payouts to ease the burden of unexpected expenses. Cash for you to use as you choose.
- Plans start from R406 per month.
- Up to R250,000 annual cover if hospitalised* as a result of an accident.
- Lump sum payout of up to R25,000 - paid if admitted* for more than 72 Hours.
- Up to R2,500 Daily Cash Benefit.
- R50 Airtime paid when you claim.
- Cover up to 4 children at no additional cost.
Enhanced Benefits
- 24 Hour emergency helpline, with personal health advisors (nurses) to assist with health queries or medical* emergencies.
- Emergency flight and ambulance services.
- Trauma Counselling.
- HIV Support.
** This is not a medical scheme and the cover is not the same as that of a medical scheme. This policy is not a substitute for medical scheme membership.
* Insurance that pays non-medical expense cover as a result of hospitalisation.
Clientèle Compare Products
| Standard H.E.L.P Plan | Ultimate H.E.L.P Plan | Accident Plus | |
|---|---|---|---|
| Monthly Premium | From R500 | From R546 | From R406 |
| Daily Cash | Daily cash amount of up to R2,500 | Daily cash amount of up to R2,500 | Daily cash amount of up to R2,500 |
| Pays Up To | Pays Up To R250,000 Hospital* Annual Cover. | Pays Up To R250,000 Hospital* Annual Cover. | Pays Up To R250,000 Annual Cover for hospitalisation* due to an accident*. |
| Lump Sum Payout | Up to R25,000 Lump Sum per stay (if hospitalised* for more than 72 hrs). | Up to R25,000 Lump Sum per stay (if hospitalised* for more than 72 hrs). | Up to R25,000 Lump Sum per stay (if hospitalised* for more than 72 hrs). |
| Maternity Benefit | Yes | Yes | No |
| Accidental Death Benefit | Up to R250,000 Cover | Up to R250,000 Cover | Up to R250,000 Cover |
| Accidental Disability Benefit | Up to R250,000 Cover | Up to R250,000 Cover | No |
| Dread Disease Benefit | Up to R250,000 Cover | Up to R250,000 Cover | No |
| Pre-existing Conditions | Covers pre-existing medical* conditions after a waiting period of 12 months. | Covers pre-existing medical* conditions after a waiting period of 12 months. | N/A |
| Premium Payback Benefit | No | Yes Pays back all your premiums for the deceased member with valid death claim. 50% of premiums back in cash at age 65 and remaining 50% paid back to beneficiaries upon death |
No |
** This is not a medical scheme and the cover is not the same as that of a medical scheme. This policy is not a substitute for medical scheme membership.
H.E.L.P Claims Process
In the event of hospitalisation*, you will need to lodge a claim so that it can be assessed. Claims will be processed upon you being discharged** from hospital*. Waiting periods will apply.
NOTE: Only hospitalisation* recommended by a qualified Medical Specialist, not a GP (general practitioner), will be covered on your H.E.L.P Plan.
Clientèle has made it simple for you to claim by giving you the option to choose the method you are most comfortable with:
- SMS the policy number to 43973 (Standard rates apply);
- Contact our Call Centre on 011 320 3000;
- Complete the call me back form on the right hand side and a consultant will call you;
- E-mail claims@clientele.co.za;
- Visit us at the Clientèle Head Office: Clientèle Office Park, Cnr. Alon and Rivonia Road, Rivonia, Morningside.
Waiting periods will apply but if you have had similar cover within the last 90 days with us, or another insurer, and have been through a similar waiting period for a specific condition, the 12 month waiting period will reduce by what you have already been through under your other policy.
The Claims Department will need the following when a claim is lodged:
Hospital Illness
- The original hospital account to confirm the dates of admission and discharge or a hospital discharge summary if admitted in a public hospital;
- A certified copy of the Identity Document (only at the first claim for each insured life).
Hospital Accident and Hospital Motor Vehicle Accident
- The original hospital account to confirm the dates of admission and discharge or a hospital discharge summary if admitted in a public hospital;
- A certified copy of the Identity Document (only at the first claim for each insured life);
- The ‘Police Report’ to be completed by the Investigating Officer;
- The Official Road Accident Report (in the event of a motor vehicle accident);
- A certified copy of the driver’s license (only if the claimant was the driver of the vehicle).
Hospital Maternity
- The original hospital account to confirm the dates of admission and discharge or a hospital discharge summary if admitted in a public hospital;
- A certified copy of the baby’s birth certificate.
* This is not a medical scheme and the cover is not the same as that of a medical scheme. This policy is not a substitute for medical scheme membership.
Testimonials
“The cash helped us tremendously, you know when it came to certain bills we had to settle”
Laverne du Plessis (Epilepsy) – Real Client
“I used the cash from Clientèle to pay my bills for my daughter’s school and the rest I invested for her”
Admire Ndaba (Diabetes) – Real Client
"In times of need, they know how to assist, and you don’t have to have stress, but they will give you hope, they will give you courage. With Clientèle you get better easy”
Pastor Maureen (Respiratory complications) – Real Client
“Clientèle were good to me. They paid me when they said they would”
Ouma Mathibela (Actual Client)
“I know with Clientèle my family is protected.”
Shannon Ammasen
“Clientèle was there for me when I needed them most. Thank you Clientèle.”
Sharon Wagner
“The Clientéle help plan is an affordable alternative.”
Thabo Lekalakala
“We are loyal to Clientéle through and through because of the good service.”
Riedwhan & Jasmina Fredericks
“I couldn’t work while I was in hospital, but that cash pay-out really made a difference.”
Boitumelo Tshepo
“If Clientèle promises you something they deliver”
Chantelle Botes (Swine Flu)
“Clientèle is kind, patient and understanding”
Queen Sebola (Household Burns)
“Clientèle never sleeps they always by your side”
Sibusiso Mbatha (Hip Replacement, Asthma, Assault)
“I choose the H.E.L.P Plan because its reasonable, affordable and it pays out cash to use as you wish”
Mahlako Kekana (Actual Client)
“With Clientele, I can get all my money back."
Shumon Klaasen (Actual Client)
“n’ Boer maak n’ plan. Ek het n’ Clientèle plan”
Dirk Blignaut (Actual Client)
“I took out the Clientèle H.E.L.P Plan because it pays out cash”
Silumko Mfene (Actual Client)
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** This is not a medical scheme and the cover is not the same as that of a medical scheme. This policy is not a substitute for medical scheme membership.
Call Me Back
