Reporting To: 

Senior Manager: Strategic Affiliates Operations

Level:

Assistant Manager

Purpose: 

To provide assistance to the Manager in meeting deliverables. Initiating and bringing projects to completion. Identification of problems in process and system and determination of appropriate solutions.

Key Responsibility Areas

• Oversee and improve operational systems and processes;
• Contribute towards the achievement of the company’s strategic and operational objectives;
• Manage external stakeholders and service providers;
• Compiling of monthly reports; Examine monthly data/reports and use them to improve processes and strategies;
• Ensure stringent quality controls are in place and functional;
• Effectively manage operational and project based deliverables;
• Other duties and responsibilities as assigned;
• Executive support.
• Examine monthly data/reports and use them to improve processes and strategies
• Ensure timely closing of month-end processes
• Effectively manage operational and project based deliverables
• Other duties and responsibilities as assigned

Experience & Qualifications

• 3-5 years of the following
• Experience in UMA/ Affiliates client relationship management.
• Insurance experience (Life/ Short-term)
• Management of external and internal stakeholders
• Good at verbal and written communication
• Good data interpretation skills
• Comfortable to present to senior stakeholders.
• Strong ability to track deliverables and provide feedback.
• Familiarity with business and financial principles and practices
• Working knowledge of broker commission and analysing big data sets
• Proven track record for improving process efficiencies and solving problems
• Excellent analytical and problem solving skills
• Ability to define problems, collect data, establish facts, and
  draw valid conclusions
• Ability to interpret a variety of technical instructions.

Behavioural Competencies

• Good customer service
• Ability to excel under pressure.
• Analytical reasoning skills
• Ability to take initiative
• Strong communication skills, both written and spoken
• Comfortable working independently, with experience working in a team environment.