Reporting To: 

Telesales Floor Manager

Reporting To You: 

Team of Telesales Consultants

Purpose: 

To lead and manage the performance of the sales team.

Key Responsibility Areas

The ideal candidate must be able to coordinate all the aspects of leading the sales team and be able to be accountable for its operations and results as well as the mentoring and coaching of staff:

• Ensuring that all Bench Mark targets are consistently met within every measurement period;

• Ensure that leads are effectively managed and maintained to reach the required conversions:

  • Clientèle Life’s Policies and Procedures;

  • Applicable legislation including but not limited to FAIS, and FICA.

• Keeping the team motivated and committed to achieving set goals;
• Providing ongoing, continuous feedback to senior management;
• Providing ongoing, continuous guidance to consultants;
• Always promoting a good working relationship with colleagues and working towards and maintaining good working relationships with other departments;
• Always being a role model for staff and an example of how results are achieved;
• Constant monitoring of activity levels and productivity of staff;
• Generating of Daily, Weekly and Monthly reports;
• Effective management of staff-related issues, including Performance Management and Disciplinary procedures;
• Investigate and implement new initiatives to enhance the department’s running and sales generation;
• Close involvement in the recruitment of staff members.

Experience & Qualifications

• Matric;
• Higher Qualification/ RE an advantage;
• Proven track record of leadership skills;
• Sound knowledge of leading a team to achieve targets;
• Sound understanding of sales skills;
• Excellent time management skills;
• Excellent organisational skills;
• Excellent problem-solving skills;
• Ability to manage multiple projects.

Behavioural Competencies

• Extremely deadline-driven and target-orientated;
• Achievement orientated;
• Punctual;
• Thrives under pressure;
• Must be able to cope in a changing and difficult environment and maintain a “can-do” attitude, especially within the team;
• Able to work irregular and extended hours and weekends;
• Computer literate;
• Strong team orientation with the ability to develop consensus within diverse groups;
• Driving performance.